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Case Studies

Real implementations. Real metrics. Real outcomes.

8 case studies

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Home ServicesZapierGoogle Sheets

Automated Invoice Processing for Regional Plumbing Company

FlowRight Plumbing was losing 12+ hours per week to manual invoice entry. Technicians would fill out paper job sheets, the office manager would re-key everything into QuickBooks, and errors were common — duplicate entries, wrong amounts, missing line items. Late invoicing meant late payments, hurting cash flow.

Weekly hours on invoicing:12 hrs2 hrs
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LegalAirtableCalendly

Client Onboarding System for Boutique Law Firm

New client intake involved a chain of emails, phone calls, and paper forms. Partners were spending 45 minutes per new client just on admin — sending engagement letters, collecting documents, scheduling the initial consult. Clients would drop off mid-process because it felt clunky and slow.

Onboarding time per client:45 min5 min
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HealthcareTwilioGoogle Sheets

Appointment Reminder System for Multi-Location Dental Practice

No-shows were costing BrightSmile an estimated $4,200/month across their three locations. Front desk staff were manually calling patients the day before appointments, but with 60+ appointments daily, many calls never got made. When they did call, they often reached voicemail anyway.

Monthly no-show rate:22%7%
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ConstructionAirtableTypeform

Lead Tracking Dashboard for Roofing Contractor

Summit Roofing was getting leads from five different sources — Google Ads, Facebook, Angi, referrals, and walk-ins — but everything lived in the owner's head or scattered sticky notes. They had no idea which channel was actually profitable, and follow-ups were inconsistent. Roughly 40% of leads never got a callback.

Leads without follow-up:40%3%
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Staffing & HRGoogle FormsGoogle Sheets

Employee Time-Off Request Workflow for Staffing Agency

PeopleBridge managed 120+ temporary workers across dozens of client sites. Time-off requests came in via text, email, phone calls, and even in-person — all to different coordinators. Requests got lost, double-bookings happened, and there was no central record. HR spent hours each week sorting it out manually.

Lost/missed requests per month:8–120
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Real EstateGoogle SheetsZapier

Vendor Payment Reconciliation for Property Management Firm

Keystone manages 45 rental properties and works with 30+ vendors (plumbers, electricians, landscapers). Each month, the bookkeeper spent two full days cross-referencing vendor invoices against work orders to make sure they matched before paying. Discrepancies were common and required back-and-forth emails that dragged on for days.

Monthly reconciliation time:16 hrs3 hrs
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Wholesale & DistributionGoogle SheetsZapier

Inventory Reorder Alerts for Auto Parts Distributor

PartsPro tracked inventory in spreadsheets but had no automated reorder system. The warehouse manager would do a manual count every Friday and place orders based on gut feel. Stockouts on popular parts happened 2–3 times per month, causing lost sales and frustrated customers. Overstocking on slow-moving parts tied up $40K+ in unnecessary inventory.

Monthly stockouts:2–30
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Home ServicesTypeformZapier

Customer Feedback Collection & Routing for HVAC Company

ComfortZone had no system for collecting customer feedback after service calls. They knew word-of-mouth mattered but had only 12 Google reviews after 3 years in business. When complaints came in, they arrived via random texts and emails with no tracking — the same issues kept recurring because there was no pattern visibility.

Google reviews:12 total85+ in 6 months